mPOWEr Help

Version number: 24.2 ()

About


mPOWEr is a patient-centered approach in post-discharge surgical site infection surveillance. When patients are discharged they can communicate with their provider and track their wound via our flexible, mobile-first interface. Heather Evans, Associate Professor of Surgery at University of Washington, developed mPOWEr as a result of witnessing first-hand the limitations of the current method for post-discharge care and communication.

For more information about mPOWEr, please see the mPOWEr project site.

mPOWEr is based on the "cPRO" platform. cPRO is an open-source "computerized patient-reported outcome" implementation. cPRO projects comprise a series of flexible web-based interactive health assessments and interventions, built on a common platform developed for funded research activities over the last decade. Efforts in this area have led to the development of a platform that is unique in meeting the needs of both patients and researchers. Dozens of cPRO systems have been deployed for use by clinical and research teams domestically and internationally.

To learn more about cPRO, see the cPRO project website

What is mPOWEr?
mPOWEr is an application you can use to track your wound and communicate with your doctor and other members of your healthcare team.

What do you mean by "tracking your wound"?
When you track your wound, mPOWEr will ask a series of questions related to your wound and how you feel in general. You can take photos of your wound area and upload them so your doctor can see your progress.

What device can I use with mPOWEr?
mPOWEr is designed to be used on a smart phone, such as an iPhone or Android-based phone. But you can also use a tablet or any desktop computer with a recent web browser.

When should I use mPOWEr?
When you're discharged your provider may request that you track your wound at a certain frequency. Otherwise use it whenever you have concerns or see changes in your wound.

Frequently Asked Questions


How do I contact the clinic if I have a wound concern?

For urgent medical matters, call your doctor's office or dial 911.

Choose your clinic to get details about the best way to contact your care team:

  • UWMC Center for Reconstructive Surgery

    Your discharge instructions tell you how to contact your care team. The instructions may suggest you call the Center for Reconstructive Surgery at 206-598-1217. They may also suggest you use eCare to send your care team a message.

    Contacting your care team:
    When making a phone call or sending a message with eCare, please say that you've been tracking your wound with mPOWEr so your diary can be reviewed. Use eCare for clinical concerns only if your clinical team has told you to do so, and only if your concern doesn’t need an answer until the next business day.

    Calling after hours and weekends:
    Contact the UWMC Paging Operator at (206) 598-6190. Ask them to page the surgery resident on call. If you do not receive a call back within 45 minutes, please call the number again and leave another message.

    About eCare:
    UW Medicine has created the eCare patient portal to allow patients to communicate with their care team online, schedule appointments and more. If you don't have an eCare account or have other questions, see the eCare FAQs. Please note, eCare is not intended for communications that require urgent attention.

  • SCCA Breast Health Clinic

    You can contact your SCCA Breast Health Clinic care team at 206-288-7563 during regular business hours (Monday-Friday, 8am-5pm).

    Calling after hours and weekends:
    Contact the UWMC Paging Operator at (206) 598-6190. Ask them to page the surgery resident on call. If you do not receive a call back within 45 minutes, please call the number again and leave another message.

  • SCCA SES Clinic

    You can contact your SCCA SES Clinic care team at 206-288-1160 during regular business hours (Monday-Friday, 8am-5pm).

    Calling after hours and weekends:
    Contact the UWMC Paging Operator at (206) 598-6190. Ask them to page the surgery resident on call. If you do not receive a call back within 45 minutes, please call the number again and leave another message.

  • Northwest Hospital General Surgery

    You can contact your Northwest Hospital General Surgery care team at 206-368-1070 during regular business hours (Monday-Friday, 8:30am-5pm).

    Calling after hours and weekends:
    You should use the normal phone number, 206-368-1070, for after hours calls.

  • UW Eastside

    You can contact your UW Eastside care team at 425-646-7777 during regular business hours (Monday-Friday, 8:30am-5pm).

    Calling after hours and weekends:
    You should use the normal phone number, 425-646-7777, for after hours calls.

What should I do if I forget my password or username?

Please go to the "Login Help" section of the Help page and enter your e-mail address. You will receive an email with further instructions on how to view your username and reset your password.

Who do I contact if I have technical issues using mPOWEr?

The mPOWEr Help Desk can help with any technical issues experienced by both patients and providers in using mPOWEr. We normally respond to all inquiries and support requests during "Pacific time-zone business hours". We can be contacted as follows:

  • by phone or message at (415) 326-3631
  • by email at mPOWErIT@uw.edu
  • by submitting a Spiceworks Ticket by filling out the form below

How often and for how long should I use mPOWEr?

Use mPOWEr daily for at least one week, or until your first follow-up clinic visit after surgery. Ideally you will upload at least one photo per day and answer questions about your wound. You may find it helpful to continue using mPOWEr after your follow-up clinic visit to keep a diary of your wound healing.

How can I share comments or suggestions with the mPOWEr team?

Please e-mail us at mPOWErIT@uw.edu

How do I add an mPOWEr shortcut to my phone?  

mPOWEr is a web-based app. It's easy to add a shortcut to mPOWEr on a smartphone so it can be opened like any other app. Follow these instructions based on your type of phone:

iPhones and other iOS devices:

  1. Go to the https://mpower.cirg.washington.edu/ in the phone’s Safari web browser.
  2. On the bottom menu, tap the “share” button.
  3. Choose “Add to Home Screen”

Android phones and tablets:

  1. Go to the https://mpower.cirg.washington.edu/ in the phone’s web browser.
  2. Tap the three dot "menu" button to the right of the address bar.
  3. Choose "Add to Home Screen"

Can I view the brochure about mPOWEr online?

Yes, here's the link to the PDF version of the mPOWEr patient brochure. Feel free to print it out.

Login Help


If you've forgotten your username or password, type your email address here:

Operating systems and web browsers that work with mPOWEr


Windows 7, 8, 10, Vista and XP:
Firefox: version 2 and above
Internet Explorer: version 8 and above
Google Chrome: all versions
Mac:
Firefox: version 3 and above
Safari: version 3 and above
Google Chrome: all versions
iPad and iPhone:
Standard iPad web browser (Safari 5 and above)
Android:
Google Chrome
Firefox

Version number: 24.2 ()